Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, make a purchase, subscribe to our updates, or interact with us in any way.

If you do not agree with our practices, we kindly ask that you do not use our website. For any questions or concerns, feel free to reach out to us at [email protected].

1. What Information Do We Collect?

A. Information You Provide Directly

We collect personal data when you:

• Make a purchase
• Contact us via email, contact forms, or social media channels
• Create an account (if applicable)

This includes:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Payment Details (securely handled by third-party providers like Razorpay or Stripe)

Note: We do not collect sensitive information such as racial or ethnic origin, religious beliefs, or health data.

B. Information We Collect Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• General location (based on IP, not precise)

This data helps us analyze website performance and enhance your shopping experience.

2. How Do We Use Your Information?

We use your information to:

• Process and deliver your orders
• Send order confirmations and shipping updates
• Respond to your questions or customer service requests
• Improve website functionality and user experience
• Monitor and prevent fraudulent or suspicious activities

We only use your personal information when legally permitted, such as:

• To fulfill a contract (e.g., completing your purchase)
• With your consent (e.g., email marketing)
• To comply with legal obligations
• For our legitimate business interests (e.g., analytics)

3. Who Do We Share Your Information With?

We do not sell your personal information. We may share it with trusted third parties to support our services, such as:

• Payment providers (e.g., Razorpay, Stripe)
• Shipping partners (e.g., logistics and courier companies)
• Email marketing platforms (e.g., Mailchimp)
• Analytics tools (e.g., Google Analytics)

We ensure these third parties have strong privacy and security practices in place.

In rare cases, we may share your information:

• To comply with legal requirements or respond to lawful requests
• To protect the rights and safety of our business, users, or others

4. How Long Do We Keep Your Information?

We retain your personal data for as long as necessary to:

• Fulfill your orders and provide customer support
• Comply with legal and tax obligations
• Resolve disputes and enforce our policies

Once no longer needed, we securely delete or anonymize your data.

5. How Do We Protect Your Information?

We take data protection seriously and use appropriate safeguards, including:

• Secure, encrypted transmission of sensitive data
• Hosting on protected servers with firewalls
• Limiting access to your data to authorized personnel only

Despite our efforts, no digital system is 100% secure. We recommend using strong passwords and keeping your login information confidential.

6. Your Privacy Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to any incorrect or outdated information
• Request deletion of your data (subject to legal and transactional obligations)
• Unsubscribe from marketing communications at any time

To exercise your rights, please contact us at:
📧 [email protected]

7. Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” feature. Our website currently does not respond to these signals, but we do our best to respect your privacy through other means.

8. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or our business operations. When we do, we’ll revise the “Effective Date” above and notify you via email or on our website if the changes are significant.

9. Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy or your personal information, please reach out to us:

Email: [email protected]
Mailing Address: NPSC Society, Dwarka Sector 2 in Delhi

We’re happy to help.